This Privacy Policy explains how Valley Joint Pain Center (“Valley Joint Pain,” “we,” “us”) collects, uses, and shares information when you visit our website, take our assessment, submit a Meta (Facebook or Instagram) lead form, call or text us, or otherwise contact us.
This page is about information collected for practice operations and marketing. If you become a patient, additional health-privacy notices may apply to your medical record.
1. Information We Collect
We may collect:
- Contact details: name, phone number, email address, postal address if you give it.
- Health-related details you choose to share: joint or pain location, pain level, prior treatments, surgery history, and other answers on our assessment, Meta lead forms, screening forms, or calls. This is information you volunteer so we can see whether a consult may be appropriate. It is not a medical record created by this website, and it is not a diagnosis.
- Appointment details: requested or booked consult times, location, and provider (for example, Dr. Sabeen Dhand).
- Communications: SMS, call recordings or notes, voicemail, emails, and chat messages.
- Technical data: IP address, browser type, device, pages viewed, referring URL, and similar analytics or advertising cookies/pixels (including Meta) if used on our site or ads.
- Consent records: when and how you opted in to SMS or other marketing.
We do not require you to create an account to use the website.
2. How we collect it
- Our website, including the 2-minute assessment and any guide or contact forms.
- Meta lead ads (Facebook and Instagram). If you submit a lead form, Meta sends us the information you entered, including any optional SMS or marketing checkbox you selected.
- Phone calls and text messages to our practice numbers, including (818) 418-8165 and (818) 350-5164.
- Screening forms and follow-up we send after you inquire.
- In-office or consult conversations once you are a patient or scheduled candidate.
3. How we use it
We use this information to:
- Respond to inquiries and run the assessment or screening process.
- Decide whether to invite you to a consult and to schedule or confirm visits.
- Text or call you about next steps when you have consented, including screening-form links and consult details.
- Operate, secure, and improve the website and our advertising.
- Comply with law, defend our rights, and prevent abuse.
We do not sell your personal information for money.
4. SMS / Text Messaging
Valley Joint Pain SMS program: if you opt in on a Meta (Facebook or Instagram) lead form, a website form, or by text, we may send SMS about your inquiry, screening, consult coordination, and related practice updates.
Consent is optional and separate from submitting a form or becoming a patient.
Information We Collect
Information We Collect. When you opt in to receive SMS messages from Valley Joint Pain, we collect the following information through our opt-in form:
- Phone number (required for messaging)
- First and last name (used for personalized messaging)
- Email address (optional, for account communications)
- Any additional information you voluntarily provide on the opt-in form
This information is collected solely to deliver the SMS messages you have consented to receive and to maintain a record of your consent. We retain this information for as long as you remain opted in, plus a reasonable period afterward to respond to support requests or comply with legal record-keeping requirements.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-Out. You may opt out of SMS messages at any time by replying STOP to any message. You will receive one final confirmation message and will not receive further SMS messages from us. To opt out by other means or if you have questions about opting out, call (818) 418-8165. Opting out of texts does not cancel a scheduled medical appointment. Call us if you need to change a visit.
Contact. For privacy questions related to our SMS program, call (818) 418-8165. Our mailing address is 14411 Hamlin St, Van Nuys, CA 91401.
Message frequency varies. Message and data rates may apply. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.
5. Who we share information with
We share information only as needed to run the practice and our outreach:
- Our clinicians and staff, including Dr. Sabeen Dhand and personnel involved in your inquiry or care.
- Service providers that process data for us, such as our website host, CRM and messaging tools (including HighLevel / Lead Connector and our phone/SMS vendors), Meta (for ads and lead delivery), analytics providers, and similar vendors under contract.
- Insurance or billing partners if you move forward with care and we need to verify benefits.
- Authorities when required by law or to protect safety, or in a sale or reorganization of the practice.
We do not sell lead lists.
6. Cookies, ads, and Meta
Cookie & tracking
Cookie & tracking info. Our website and ads use cookies, pixels, and similar tracking technologies, including Meta (Facebook/Instagram) cookies and pixels, to measure traffic, remember preferences, deliver ads, and measure ad performance. This may include your IP address, browser type, device, pages viewed, and referring URL.
You can control or delete cookies in your browser settings and manage ad tracking in your Meta account ad settings. Blocking cookies may limit some site features.
7. Health information
Some information you send us (for example, pain scores or treatment history) is health-related. We treat it carefully and use it to evaluate whether a consult is appropriate and to coordinate care.
This website and our ads are not a substitute for a physician-patient relationship. Completing an assessment or lead form does not enroll you as a patient and does not create a duty to treat.
If you become a patient, HIPAA and other medical-privacy rules may apply to your clinical record in addition to this policy.
8. How long we keep information
We keep inquiry, SMS, and lead records as long as needed for follow-up, operations, legal, and compliance purposes, then delete or de-identify them when we no longer need them. Patient medical records are kept as required by California and federal law.
9. Data Security
Data Security
Data Security. We protect user information through the following measures:
- Encryption in transit (TLS / HTTPS for all data transmission between user devices, our website, and our service providers)
- Access controls limiting data to authorized personnel on a need-to-know basis
- Secure third-party processors including HighLevel / Lead Connector (CRM and messaging platform) and our phone/SMS vendors, each of which maintains industry-standard security practices
- Regular review of access logs and data handling practices
No method of transmission or storage is completely secure. We treat user information with care.
10. Your choices (California and elsewhere)
You may unsubscribe from SMS by replying STOP, request that we update or correct your information, or request deletion of personal information, by calling (818) 418-8165.
Depending on where you live, you may have the right to request access, correction, or deletion of personal information, or to opt out of certain sharing for advertising. To make a request or opt out of marketing, call (818) 418-8165 or reply STOP to our texts.
We will not discriminate against you for exercising these rights. We do not sell personal information. If we use cookies or pixels that California treats as “sharing” for cross-context advertising, you can also use your browser or Meta ad settings to limit that.
You may designate an authorized agent for California requests. We may need to verify your identity.
11. Children
Our services are for adults. You must be 18 years of age or older to use our SMS service. We do not knowingly collect personal information from children under 13 (or under 16 for certain California advertising rules). If you believe we have, contact us and we will delete it.
12. Changes
We may update this policy. The effective date at the top will change. Continued use of the site after an update means you accept the revised policy.
13. Contact
Valley Joint Pain Center
14411 Hamlin St, Van Nuys, CA 91401
(818) 418-8165
https://www.valleyjointpain.com/